Terms & Conditions
Last Updated: September 2026
Welcome to STER Products. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing this website or placing an order, you agree to these Terms & Conditions.
1. About STER Products
STER Products is an online store offering skincare, hair care, body care, home care, and related products. These Terms & Conditions apply to visitors, customers, and anyone using our website or purchasing products through it.
2. Products and Product Information
We aim to provide accurate product descriptions, images, prices, ingredients, sizes, and other relevant information.
However, product packaging, colour, appearance, or other details may occasionally differ from images displayed on the website due to manufacturer updates, photography, screen settings, or other factors.
Customers should always read the product label, instructions, ingredients, warnings, and usage information supplied with a product before use.
3. Prices
All prices displayed on the website are shown in the applicable currency and may be changed without prior notice.
The price charged for an order will normally be the price displayed when the order is placed, subject to correction of obvious pricing or technical errors.
Delivery charges, where applicable, will be communicated or displayed during the ordering or checkout process.
4. Orders
When you place an order, you are responsible for ensuring that the information you provide is accurate and complete.
Orders are subject to product availability and payment confirmation where applicable.
STER Products reserves the right to decline or cancel an order where necessary, including where a product is unavailable, incorrect information has been provided, or an obvious pricing or technical error has occurred.
If payment has already been received for an order that we cannot fulfil, the appropriate refund process will be initiated.
5. Payment
Customers may pay using the payment methods made available through our website.
Payment information may be processed by third-party payment service providers. Customers are responsible for providing accurate payment information and ensuring they are authorized to use the selected payment method.
6. Delivery
Customers must provide an accurate delivery address and contact information when placing an order.
Delivery charges and estimated delivery times may vary depending on the customer’s location, order, and selected delivery method.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
7. Returns, Exchanges and Refunds
Requests for returns, exchanges, or refunds will be considered according to STER Products’ applicable returns and refund policy and relevant consumer protection requirements.
For hygiene and safety reasons, certain opened, used, damaged-after-delivery, or unsealed personal care and beauty products may not be eligible for return unless they are defective, damaged on delivery, incorrect, or otherwise required to be accepted under applicable law.
Customers should contact STER Products promptly if they receive an incorrect, defective, or damaged product.
8. Product Availability
Products displayed on our website are subject to availability.
We may change, discontinue, or temporarily remove products from the website without prior notice.
Adding a product to your cart does not guarantee its availability until the order has been successfully processed and confirmed.
9. Promotions and Discounts
From time to time, STER Products may provide promotional offers, discounts, coupon codes, or other special offers.
Promotions may have specific eligibility requirements, validity periods, or other conditions. Unless otherwise stated, promotional offers cannot be exchanged for cash.
10. Customer Accounts
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account information and password.
Please notify us if you believe your account has been accessed or used without authorization.
11. Website Use
You agree not to misuse the STER Products website.
You must not attempt to gain unauthorized access to the website, interfere with its normal operation, introduce malicious software, engage in fraudulent activity, or use the website for unlawful purposes.
12. Intellectual Property
Unless otherwise stated, the STER Products name, branding, website design, graphics, photographs, written content, and other original website materials are owned by or licensed to STER Products.
Such materials may not be copied, reproduced, distributed, or commercially used without appropriate permission.
13. Third-Party Services
Our website may use third-party services for functions such as payment processing, delivery, website hosting, analytics, or other operational services.
The use of certain third-party services may also be subject to the respective provider’s terms and policies.
14. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.
15. Limitation of Liability
To the extent permitted by applicable law, STER Products will not be responsible for losses resulting from misuse of products, failure to follow product instructions, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded.
16. Changes to These Terms
STER Products may update these Terms & Conditions periodically to reflect changes to our services, website, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of Kenya.
18. Contact Us
If you have questions about these Terms & Conditions, an order, delivery, return, or any other matter, please contact STER Products through the contact details provided on our Contact Us page.